Support

Email us at support@faustplay.com. We read every message, in English or Korean.

For a bug report, please include the game name, your phone model and Android version, and what happened. For a puzzle, include the stage number or the date of the daily puzzle. Screenshots help a lot.

Common questions

Where is my progress saved?

Only on your phone. We don't run game servers and never receive your progress. If Android backup to your Google account is turned on, Android may back up the game's data and restore it when you reinstall the game or move to a new phone. We can't restore it any other way.

How do I delete my game data?

Uninstall the game, or go to your phone's Settings → Apps → the game → Storage → Clear storage. This removes your progress for good. We don't hold a copy.

How do I change my ad privacy choices?

If you are in a region where consent is required (such as the EEA or the UK), tap the gear (Settings) button at the top of the main menu, then Ad privacy choices, to review or change your choices at any time. Anywhere, you can turn off personalized ads for all apps in your phone's settings: open Settings → Privacy → Ads (on some phones: Settings → Google → Ads) and delete or reset your advertising ID.

Can I remove the ads?

Not at the moment. Hint videos are always optional — you choose whether to watch one.

I think a puzzle has two solutions.

Every puzzle is checked by a computer solver to have exactly one solution that can be reached without guessing. If something still looks wrong, send us the stage number or date and a screenshot, and we'll look into it.